Data Request Guidelines at All8network FZ-LLC

At All8network FZ-LLC, we respect your privacy and take the security of your personal data very seriously. Here's how we handle requests for your data:

• Notification: If your data is requested, we will let you know, as long as the law permits.
• Review: We carefully review every data request to make sure it's valid and lawful.
• Challenge Requests: If we believe a request is legally flawed, we will challenge it.
• Minimal Data: We only provide the minimum amount of data necessary to comply with a request.
• Rejection: We will reject requests that are unclear, incomplete, or overly broad.
• Emergencies: In urgent situations where harm is imminent, we may disclose data to help prevent harm.

Types of Data Requests

1. Data Requests: Formal requests, like subpoenas or court orders, that ask for specific account data for investigations or legal actions.
2. Preservation Requests: Requests to hold account data for up to 90 days while the legal process is completed.
3. Emergency Requests: Urgent requests where there is a serious threat of harm or death.
4. Expedited Requests: Requests that need faster processing for an additional fee.

How to Submit a Data Request

• For Government Agencies or Law Enforcement: Email your request to info@all8network.biz.
• For Civil Matters: Follow appropriate legal procedures in California state or federal court.

Information to Include in Your Request

• Telephone number or user ID of the account.
• Specific date range (up to 2 months).
• Agency or legal entity details.

Response Time and Format

We usually respond within 30 days. Emergency and expedited requests are prioritized. Responses are sent via email or secure download link.

Types of Available Data

• Account Information: Basic subscriber details, billing history, etc.
• Call, Fax, and SMS Logs: Includes timestamps and call details.
• Content of Communications: Faxes, voice messages, SMS content, and call recordings.

Requests from Non-US Authorities

Authorities outside the U.S. must follow a formal process like the Mutual Legal Assistance Treaty (MLAT) or letters rogatory.

Data Retention

We delete data within 30-45 days after an account is closed. Customers can delete their data, which cannot be recovered after deletion.

Customer Notification

We generally notify customers if their data is requested unless legally prohibited.

Fees for Data Requests