Terms of Service - All8network FZ-LLC

These terms of service (including Orders and any applicable Service Attachments) form the "Agreement" between All8network FZ-LLC and the customer identified in the Order. Both All8network FZ-LLC and the customer are individually referred to as "Party" or collectively as "Parties."

All8network FZ-LLC provides services and equipment exclusively for business use. These services are offered according to the terms in this Agreement to ensure they meet customer needs and are in line with this contract.

When a customer electronically signs this Agreement, they:

  • Agree to follow the terms and conditions.
  • Confirm they are 18 or older, have the authority to sign the Agreement, and can bind their company or organization.
  • Understand that if they do not agree to the terms, they cannot use or install the services or equipment.

Ordering and Term

1. Ordering Services

Customers can order services by submitting an electronic Order on All8network FZ-LLC’s website. For future orders, they should use the Administrative Portal. The Order will specify the services requested, including:

  • The price of each service
  • The start date of services
  • The products (if any) licensed, leased, or sold to the customer

An Order becomes binding when All8network FZ-LLC accepts it and the customer confirms it. Services begin on the start date specified in the Order.

2. Services Offered by All8network FZ-LLC

All8network FZ-LLC provides the following services:

  • SIP Services
  • VoIP Services
  • Toll-Free Services (Note: Availability may vary by location)

3. Agreement Term

This Agreement begins on the Effective Date and continues until the last Order Form expires or is terminated early according to the terms.

4. Services Term and Automatic Renewal

The initial service term starts on the service start date and continues for the period specified in the Order ("Initial Term"). After the Initial Term, the services automatically renew for the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term.

Invoicing and Payment

1. Prices and Charges

Prices are shown in Indian Rupees (INR) on the website or in the Administrative Portal. Extra charges may apply for additional services, equipment, or usage over limits.

2. Billing and Payment

All services and equipment must be paid for using a valid credit or debit card. The customer authorizes All8network FZ-LLC to charge their card for all services, including recurring charges billed monthly or annually.

  • Recurring charges are billed in advance as per the Order, while one-time and usage-based charges are billed monthly in arrears.
  • If a payment fails, All8network FZ-LLC will notify the customer and attempt to charge the card again.
  • Payments are due within 30 days of the invoice date. Late payments may incur a late fee.
  • If payments are not made within 30 days, All8network FZ-LLC can suspend services or terminate the Agreement.

3. Taxes

Fees exclude applicable taxes, which the customer is responsible for. Taxes may change depending on jurisdiction and services.

4. Billing Disputes

Customers must notify All8network FZ-LLC of any billing disputes within 30 days of the invoice. They must pay the undisputed portion of the invoice while the issue is being resolved.

Provision of the Service

All8network FZ-LLC will provide services as described in the Service Attachment, and may update features without reducing core functions or security without the customer’s consent.

Customer Support

  • Customers must provide initial support to their end users.
  • All8network FZ-LLC offers second-tier support to the customer’s helpdesk personnel and administrators 24/7 through the Customer Care Center.

Termination

Either party can terminate the Agreement and services if the other party:

  • Violates a major term and doesn’t fix it within 30 days.
  • Faces insolvency, bankruptcy, or similar issues.
  • Is recommended for termination by a government or regulatory agency.

Intellectual Property

Customers receive a personal, non-transferable license to use any software provided by All8network FZ-LLC while they are current on payments.

Confidentiality

Both parties agree to protect the other’s confidential information and use it only to fulfill obligations under the Agreement.

Data Protection

All8network FZ-LLC values customer privacy and follows its Data Processing Addendum.

Indemnification

Customers must protect All8network FZ-LLC against third-party claims related to breaches of the Agreement.

Warranties

All8network FZ-LLC will provide services with a commercially reasonable standard of care.

How can we assist you? 056-256-9400